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Voted worst employees at First Rand Group and their associates:
- Lynn Carol Loizakos (Head Customer Collections, FNB)
She lied under oath in the high court of South Africa - Case No 55179/2010
- Jacques Cilliers (CEO, FNB)
Paid a bribe to Simon Lapping to 'keep his mouth shut'
- Dudley James Frances (Attorney at Hack Stupel & Ross)
He lied under oath in the high court of South Africa - Case No 55179/2010
- Amelia du Buisson (Manager Home Loans FNB, Diagonal Street, Jhb)
The employee behind the vendetta against me, she never changed the address to where I reside when she was
asked to do so.
- Michael Jordaan (former CEO, FNB)
I asked him for help on four separate occasions, and as CEO, he never responded to my cries for help.
- Sizwe Nxasana (CEO, First Rand)
I asked him for help twice and he never responded.
- Paul Harris (Founder member, First Rand)
I asked him for help with no response.
- Patience Mhlongo (Team Leader - Collections, FNB)
She lied under oath in the high court of South Africa - Case No 55179/2010
- Johan Burger (CEO, First Rand)
I asked him for help with no response.
- Martha Nienaber (Conveyancing Secretary at Hack Stupel & Ross)
She lied under oath in the high court of South Africa - Case No 55179/2010
- Wendy Zulu (Head of Legal, FNB Home Loans)
Lied to Carte Blanche in an email about my history with FNB
- Shaun Chelin (FNB Legal)
After a criminal act took place at a meeting on the 22nd august 2013 at his offices, I requested a copy
of the recording made and not the transcript. I am still waiting for the recording.
My Story
I sold my property (120 Collins Ave, Brixton) 1st December 2009. Upon request from FNB to cancel an auction
scheduled for 10th December, Attorneys Dykes van Heerden faxed all documentation to FNB. Same was accepted
and a Mr Rapoo cancelled the auction.
On 10th December, 15 minutes before the sale, FNB called me to inform me the auction was indeed continuing.
I offered R48000 cash to cancel the auction, but this was rejected. The property was sold and I lost R550000
from my own personal sale.
Subsequently, the new owner took occupation. He was unable to deliver full purchase price, however FNB
allowed him to stay on for 2 years, rent free! Said owner cleverly rented the house out to students and
collected R240000 worth of rentals in 2 years, which he personally pocketed. He also illegally reconnected
council electricity and ran up a bill of R100000.
FNB then applied to have the sale cancelled, through Attorneys Van Hullsteys. I contacted Mariaan van der
Berg, of said attorneys, with regard to progress of the cancellation of the sale, and was promised that I
would be the first one contacted when cancellation went through, to enable me to sell the property (again),
and due to my losses. Said attorneys never contacted me in this regard.
Fast forward to 24/11/2011 - I received an SMS from FNB stating that same property (120 Collins Street) was
going on auction, and gave me a whole 45 seconds to pay arrears, failing which the auction would proceed!
(This, after the attorneys had reassured me they would contact me first).
The property was (once again) sold on auction. To the same buyer who had previously bought it, couldn't
provide full purchase price, and never paid!!
WHAT A SCAM!!!!!
My rotten banking experience
This is not a summary of just bad service received; this is an honest and accurate version of me being on
the receiving end of what I can only assume as a personal vendetta against me by First National Bank
Financial institution. "How Can We Help you?" Not in my case. Not the FNB Care Hotline, not the CEO of Home
Loans, Jan Kleynhans and not the CEO of FNB, Michael Jordaan at any time during my nightmare dealings with
FNB, lived up to the 'so-called' promise relayed to the public in all their advertising campaigns.
I own various properties in the Johannesburg area, bonded by FNB and which are all rented out. One very
specific property in Brixton and FNB's dealings with me with regards to this property has been the cause of
my now deteriorating health, financial insecurity and total loss of trust in this financial institution.
I have discovered that within their inner circles, if you as the client should hit on any irregularities and
inconsistencies, they will pull together as a team, cover for each other to make sure their versions are in
alignment with each other and you really have almost no chance to break through their wall of defence.
Due to an arbitration case that lasted 18 months and a legal bill of R110 000 that I had to pay, my
property, 120 Collins Street, Brixton went into arrears, I made an arrangement with the bank and sold the
property on the 1st December days before the auction date.
This sale agreement was sent to Mr Tsepo Rapoo (FNB) by my attorneys Dykes Van Heeden and Mr Rapoo indicated
that he wanted proof that the purchase price was available. Such proof was provided by my attorneys and Mr
Rapoo informed me that the sale in execution, scheduled for 10th December 2009, will be cancelled.
On the 10th December 2009, 15 minutes before the sale was due to be held, I received a phone call from a Mr
Lawrence Mabuza(FNB) stating that they are proceeding with the sale unless the full balance is paid into the
conveyances' trust account. I was completely caught off guard as this was contrary to a specific agreement
reached between myself and Mr Rapoo.
My property was sold on auction on the 10th December 2009 for an amount of R272 000. This whilst I had an
offer of R735 000 and the purchaser had provided proof to FNB of the availability of his funds.
This caused me severe financial stress. I had bargained on the approximately R500 000 that I would receive
from the proceeds to sort out my life and make sure all my other bond payments on the other properties are up
to date.
During the early part of 2010 I was advised by Mr Rapoo that the purchaser of the property has not come up
with the guarantees and therefore FNB is of the intention to cancel the sale. Mr Rapoo's words to me: "Mr
Niemand, the bank treated you unfairly."
After losing more than R500 000 from the sale, life began to be very hard and financially draining on me.
Yet the bank did not stop their vendetta against me. They tried to sell two of my properties that were only
R2000 in arrears. Thanks to my tenants who took the initiative to phone me and warn me a day before the
auction was to be held, I was able to make immediate payments and thereby saving my investments.
FNB also tried to sell one of my properties in the Albertville area, even though this property wasn't even
in arrears. A lady from the Government Gazette phoned me to warn me of the planned auction. When I spoke to
the bank, their answer was: "Sorry, it was a mistake."
In one instance a matter with one of my properties ended up in the Pretoria High Court where the judge was
extremely critical of FNB's attitude and approach in regards to this matter. He indicated from the bench that
he is highly unsatisfied that FNB would not accept my settlement proposal and seems to be hell bent on
ensuring that I lose my property.
FNB eventually agreed to settle this matter out of court.
Today I am in a position where all my bond payments are up to date and through sheer hardship and the help
of my family, I have managed to save all my properties. But I am extremely angry with the bank and its
employees, for the loss of money and the thousands I had to spend on legal costs, just because they simply
could not care.
I was treated not just unfairly, but I was treated like a criminal and I want people out there to know that
their promises are empty, and it takes very little for them to turn on you like vultures, not giving a damn
about what their actions may do to you and your families.
What more must I do!!!
- 25th October 2010:Michael Jordaan receives the 1st document from me delivered to him by one of his other
CEO's, Chris Kotze, explaining this vendetta against me - NO REPSONSE
- 18th January 2011:Michael Jordaan receives second document with NO RESPONSE.
- February 2011: Michael Jordaan receives 3rd document from my branch manager in Fordsburg, still NO
RESPONSE.
- 29th August 2011: Sharon Pereira accepted 4th document on behalf of FNB @ Bank City - NO RESPONSE.
- 29th August 2011: Same document gets mailed to CARE FNB (Customer care), CEO Johan Burger, CEO Ben van
der Ross, CEO Firstrand Sizwe Nxasana, Laurie Dippenaar, Paul Harris, Viv Bartlett and Jan Kleynhans. Sizwe
Nxasana replied that he will look into the matter - nothing happened. From the others - NO RESPONSE.
- 30th August 2011: Sarah Sokoch accepted document on behalf of FNB CARE @ FNB at their Randburg Offices -
NO RESPONSE.
Why?
- Why did the bank continue with 120 Collins Street Brixton auction after relevant documentation was
delivered by Dykes van Heerden Attorneys??? Purchaser proved that he had R3.2 million in his account, we
only needed R735 000 for the sale.
- Why did FNB try and sell 24 Minnaar Street Albertsville on the 25th June 2009 when there was no arrears
on the bond? (Case No. 1073/04 Ref H0906/3019)
- Why did Amelia Du Buisson lie about changing my address? Meeting 10a.m 15 September 2009 in attendance
Mr Rapoo and Lawrence Mabuza
- Why did Lynn Carol Loizakos lie under oath? Case No. 55179/2010 (High Court of South Africa North
Gauteng High court)
- Why did Martha Nienaber a conveyance secretary (Hack, Stupel & Ross) lie to the Honorable Court ? Case
no. 55179/2010
- Why did Lynn Carol Loizakos go behind my back and arrange a second auction on 110 Barnes Street,
Brixton? Meeting 8th June 2010
- Why did FNB attorneys (Van Hulsteyns) try and use a fraudulent Clearance Certificate with the transfer
of 120 Collins Street Brixton? Proof e-mail Van Hulsteyns Attorneys
- How can FNB be allowed to help themself to R50 000 from my account for legal fees without notifying me?
Home loan 30000031460402
- In a separate incident, FNB helped themself to R28 900 from my account, again without notifying me?
Home loan 3000003284942
- Why did FNB try and sell 8 Coronation Street Triomf and 24 Minnaar Street Albertville without notifying
me. The arrears were only R2000, this after I had been paying these bonds for 17 years.
- Why did Jason Naidoo (head-legal collections) lie about the day when the offer to purchase was received
(it was the 4th of December and not the 8th)!! Proof fax Dykes van Heerden Attorneys to Mr Rapoo and
letter 20 September 2010. Complaint Reference number 75596 (Your Ref ADB/75596)
- On the 26th August 2011, the Sheriff sent by FNB, directed the High Court of Pretoria to attach and
take into execution the movable goods on my property in South Crest, Alberton. Firstrand was again in the
wrong; the bank was paid on the 8th October 2010!